Privacy Policy

Information we collect

Depending on how you use the site, we may collect contact details, business information, assessment responses, consultation preferences, client-account information, payment and booking references, and messages or support requests you send to us.

We may also receive basic technical information needed to operate and secure the website, such as browser, device, and request information.

How we use information

We use information to provide requested assessments, consultations, account services, scheduling, payment processing, support, communications, security, and service administration. Assessment responses may be used to prepare results and, when requested, help us prepare for a consultation.

We do not treat an assessment as a security audit, compliance certification, or verified diagnosis. We do not use assessment responses to make automated decisions about a person’s eligibility, credit, employment, or access to essential services.

Service providers

We may use service providers to operate parts of the website and requested services. Depending on the service, these may include Google Calendar for availability and meeting scheduling, Stripe for payment processing, Frappe Helpdesk for support or consultation records, hosting providers, email delivery providers, and authentication services.

These providers receive information only as needed for the requested service or secure operation of the website. Payment-card details are handled by the payment provider and are not stored directly by LIL.

Calendar bookings and consultations

When you request a consultation, we may use calendar availability to offer appointment times and create a meeting event after the required booking and payment steps are completed. Calendar information is used to determine availability and manage the appointment; private event details are not displayed to visitors.

Consultation times may be rescheduled in emergency situations or due to business conflicts. We will provide notice and work with the customer to arrange another available time.

Retention and access

We retain information for as long as reasonably necessary to provide the requested service, maintain business and support records, meet security and accounting needs, resolve disputes, and comply with applicable obligations. You may contact us to ask about information associated with your inquiry, assessment, consultation, or client account, subject to reasonable verification and applicable limitations.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and services involved. No internet transmission or storage system can be guaranteed to be completely secure.

Changes to this policy

We may update this policy when our services, integrations, or privacy practices change. The updated version will be posted on this page with a revised date.

Contact

Questions about privacy or a request concerning your information can be sent to support@lindeninfrastructure.com.

This page is general website information and should be reviewed for your organization’s legal and regulatory requirements before being treated as final legal advice.